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Terms & conditions

Article 1: General provisions

The electronic web shop of Hurray Retail (, a BV with registered office at Europark-Zuid 7c 9100 Sint-Niklaas (Belgium), VAT BE0599985382, RPR Antwerpen, (hereinafter "") offers its customers the opportunity to purchase online the products offered in the shop, including but not limited to shoes, clothing, skateboard hardware & accessories.
These Terms and Conditions ("Conditions") apply to all items in the range and any purchase made by the customer with

The customer accepts that these Conditions will be the only ones applicable, to the exclusion of his own general or specific (purchase) conditions, even if these would stipulate that they are the only ones applicable.


Article 2: Price


All mentioned prices are always including VAT and all other mandatory fees to be paid by the customer. If transport, reservation or administrative costs are charged, this will be mentioned separately. The indication of price only refers to the articles as described verbatim. The accompanying photo is decorative and may contain elements or items that are not included in the price. Colors may differ slightly from the colors on the photos. All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.


Article 3: Offer


The articles are intended for normal private use only. Despite the fact that the catalog and website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date.

If you have specific questions about sizes, color, availability, delivery time or delivery method, please contact our customer service beforehand (see article 12). is only responsible for the correctness, updating, or completeness of the information offered. is in no way liable in the event of material errors, typesetting or printing errors. The offer always applies as long as the stock lasts and can be changed or withdrawn at any time by is entitled - without stating reasons - to refuse orders, to adjust delivery times, to split deliveries or to attach other conditions to delivery.


Article 4: Online purchases


The customer has the possibility to purchase the articles from the assortment online. The purchase is made at the moment the customer receives a confirmation email from The customer has the choice between the following payment methods: iDeal / Mastercard / Visa / Bancontact / Maestro


Article 5: Reservation of ownership


The delivered items remain the exclusive property of up to the moment of full payment by the customer. However, the risk due to loss or damage passes to the customer from the delivery. The customer undertakes, if necessary, to point out to third parties the retention of title of, for example to anyone who seized the not yet paid items.


Article 6: Sanctions for non-payment


Without prejudice to the exercise of other rights owned by, in the event of non-payment or late payment, the interest of 10% per annum on the unpaid amount will be due by law and without notice from the date of default. In addition, the customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice. Notwithstanding the foregoing, reserves the right to take back the (fully) paid items.


Article 7: Complaints


Any visible damage and / or qualitative shortcoming of an article or other shortcoming on delivery must be reported within 48 hours after delivery, under penalty of forfeiture of any right.


Article 8: Warranty


  1. Legal guarantee (only for consumers)

Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has legal rights. Each item is subject to the legal guarantee from the date of purchase by (if necessary delivery to) the first owner. Every commercial guarantee leaves these rights unabated.


  1. General

The provisions of this article only apply to customers who purchase articles online as consumers:
The consumer has the right to notify that he renounces the purchase, without payment of any penalty and without giving any reason within 14 days from the day following the delivery of the product.
Customers who wish to make use of the renunciation right must contact the customer service department within 14 days from delivery and return the goods within 20 days from delivery to, Eiermarkt 7, 8000 Bruges. 
We provide a free return ticket, which can be printed and taken to a GLS parcel shop near you.
Only articles that are in their original and undamaged packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

Article 10: Privacy undertakes to use your data solely for the execution of the concluded agreement that you conclude by means of your order and to send you information from without obligation.

If you also want to receive information via e-mail, please also provide us with your e-mail address. We treat your information as confidential information and will never pass on, rent or sell it to third parties. You can request, correct, change or have your data stored in the customer list at any time and you can refuse that uses your data to send you information. It is sufficient to request this in writing or by e-mail ([email protected]) at the following address:, Eiermarkt 7 8000 Brugge.

The customer is responsible for keeping his log-in data confidential and the use of his password. Your password is stored encrypted, so does not have access to your password. strictly respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data. You have access via your user profile to all the information available about you on for consultation, modification or removal. uses cookies. Cookies consist of a standard internet technology that makes it possible to store and access certain information on the system of the user. Cookies can not be used to identify people, a cookie can only identify a machine. Any internet user can set his computer in such a way that cookies are not accepted. If your computer does not accept cookies, you may experience problems during the ordering process. If this is the case, please contact us so that we can still enter your order.


Article 11: Adverse validity - non-renunciation


If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions. Failure at any time by to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be regarded as a waiver of such provision and shall never be the validity of such rights. affect.


Article 12: Hurray Customer Service


Customer Service can be reached at+32 471 74 64 46, by e-mail at [email protected] or by mail at the following address:, Eiermarkt 7 8000 Brugge.


Article 13: Change of conditions


These Terms and Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of In case of contradiction, these Terms and Conditions prevail. can change these Terms and Conditions without further notice. Any purchase after the change implies an acceptance by the customer of these new Terms and Conditions.


Article 14: Proof


The customer accepts that electronic communications and backups can serve as proof.


Article 15: Applicable law - Competent court


Belgian law applies, with the exception of the provisions of private international law with regard to applicable law and with the Rome-I regulation on international purchase agreements concerning movable property. In case of disputes, only the courts in Antwerp are competent.

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