Shipping
All shipments are processed by GLS Belgium with FlexDeliveryService. Your parcel will be sent to the address entered with your order. With the FlexDeliveryService, GLS informs you when the parcel is sent that you can expect a delivery. You can then choose from different delivery options. Your parcel can be tracked via the tracking number you receive after placing your order.
Standard delivery time: 1-3 working days.
If you have not received an e-mail, please check your spam folder.
Also not in your spam folder? Please send an e-mail to [email protected]
Pick up
If you have selected 'collect in store', your parcel can be collected, stating your order number, from one of our shops. You will receive a confirmation when the ordered items are ready for you, usually this takes about 1h.
Returns
Belgium: You can return products free of charge within 14 days of receiving your order.
You can do this via your account - orders - return article or via e-mail to [email protected]
You will then receive a shipping label that you must print and stick on the shipping box.
You can then bring this in to a GLS parcel point nearby.
Other EU countries: You can return your order at your own expense subject to request.
This can be done via your account - orders - article return or via e-mail to [email protected]
Via courier service with a track & trace option.
Only unworn items in new condition can be returned.
When returning, you are entitled to an exchange or a refund. The refund is without the included cost of the original packaging and shipping costs and can also, if desired by the customer, be converted into a discount code worth the purchased items, to be used on a subsequent purchase.
We are unable to provide refunds or exchanges on items that appear to have been worn, washed or are not in new condition. This does not affect your legal right as a consumer, but is in addition to it.
Please ensure that all returned items are properly packed and cannot be damaged during shipping.
The above information relates only to returning products purchased from www.skateshop.be. Items from the 'Skateboards' and 'Sales' categories can NOT be returned. Nor can items purchased through a raffle be returned. Translated with www.DeepL.com/Translator (free version)